Question 1

How does pre-order work?

Accepted Answer

Any products that are set to pre-order will have a button indicating so when ordering. If the expected ship time may adjust, you will be notified by email.

Question 2

What are payment terms?

Accepted Answer

All orders are credit card only. We accept Visa, MasterCard, Discover and American Express. Orders are charged at time of order.

Question 3

What is delivery and shipping turnaround?

Accepted Answer

Turnaround time is typically 5-7 business days unless marked as pre-order. During trade show season, shipping times may very. Most items are shipped from Atlanta, GA via UPS, unless otherwise specified. (Shipping cost up to 10% of order).

Question 4

What about back orders?

Accepted Answer

Occasionally certain products may be out of stock. You will be notified that these items will ship separately and once the item is back in stock it will ship out immediately unless stated otherwise.

Question 5

Changes and Cancellations

Accepted Answer

Most orders are printed or produced for each customer. Therefore, some orders are considered a "custom" order and can only be changed or canceled within 24 hours of placing the order via phone, email, or online. Priority orders cannot be changed or canceled.

Question 6

Order Return Policy

Accepted Answer

Orders considered "custom" order and produced specifically for each customer do not offer returns. In the event of defective stock or a shipping error, we must be notified within 5 business days of receipt and a credit will be issued to the customers account.

Your Sweetheart Brand

FAQ

Never miss out on
new arrivals and special offers

FAQ

Never miss out on new arrivals and special offers

Never miss out on
new arrivals and special offers